Delinquent Account Processing

DocnPtEvery Professional has accounts with an outstanding balance and most of those accounts get turned over to a standard collection agency or get written off as bad debt. ProPayment Delinquent Account Processing offers a unique way to collect on delinquent Patient accounts so you don’t have to write off bad debt or send your patients/clients to an intrusive collection agency.

By using ProPayment , it lets the patient/client know you are serious and avoid you having to be the “bad guy” asking for money. We will send a series of letters with increasing intensity ask for the patient/client to remit payment. The letters give options to pay you directly or join the ProPayment Delinquent Account Processing Plan.  Many patients/clients cannot afford to pay off the total amount of their bill; we solve this problem by breaking the amount owed into a manageable monthly amount and automatically deduct the payment. This way, you win because you get paid for the services that you provided; the patient wins because they avoid collections by making affordable monthly payments. Even more, the patient/client doesn’t have to worry about remembering to make the payment or stress about writing the check, it is done for them, automatically.

How does it work?

After a patient/client has been billed with no response or payment made, we will begin sending transmittals. The letters increase in severity and request payment be made based on the information provided by you. Each letter give three payment options: (i) call you directly and pay the full amount via phone, (ii) send you a check for the full amount, or (iii) join the Delinquent Account Processing Plan. The patient/client chooses the plan that suits them and proceeds accordingly. If option (iii) is chosen, the patient/client balance is divided into monthly payments and paid over the term of the contract by ACH electronic transfers from the patient/client accounts. The patient/client will choose a primary and secondary payment option (usually a bank account and a credit card) and ProPayment will set up the accounts to automatically withdraw the monthly payment amount. The amount of the monthly payment and the number of payments made can be set by you to accommodate your interests as well as your patient/client. Once the contract is initiated, you do not have to be concerned with billing the patient or collecting the money; once a month ProPayment will mail you an invoice of the total collected and a check for the sum of all we have collected from the patients/clients you have enrolled in the program. The individual patient/client has the same amount drawn on or about the same date each month until the balance is paid.

What does it cost?

To you: Only $10. That includes four letters and follow up calls from our staff. If the patient/client chooses either option (i) or option (ii) above, you will receive the total amount of the bill. There is no additional cost. If the patient/client chooses option (iii) above, there is still no cost to you!

To your patient/client: If they choose option (i) or option (ii) it cost them nothing! If they choose option (iii) all it costs them is a one-time processing fee. There is no interest that will accrue. There is no continuous or reoccurring fee they will be charged. They are charged the Processing Fee upon signing the contract and then the following month, their monthly payments will begin.

How do I get started?

It easy to SIGN UP. Simply fill out your office information and we will contact you to set up a convenient time to explain the next steps. Once you are signed up, all we need is the patient information and we can begin collecting your money.